Level ii software

Breaking this customer service into three tiers allows us to apply the best member of the support team. Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.

Technical support, also known as IT support, help desk or service desk, is a service businesses provide for IT product consumers. The support varies in terms of complexity, hence the division into different service levels or tiers. Companies provide technical support for a broad range of devices and software, including televisions, phones, and motorized products. Your technical support team can be limited to a few employees or an entire department, depending on how large your business is.

The technical support team assists through chats, text messages, email, video, online tutorials, how-to blogs, message boards, chatbots, and other software. You can also choose to hire an in-house team or outsource your technical support, depending on your needs and resources. Level 1 support is the first tier of support, usually provided by IT support personnel with the least experience, lower understanding of technical issues, and limited access to company information. The technicians in Level When creating a Level 1 support team, pick junior level technical support personnel.

Usually, Level 1 support teams solve user problems by following standard operating procedures SOP. If no solutions are available as per the training and instructions, Level 1 personnel forward the queries to Level 2 support. Level 2 personnel take queries from Level 1. This level of help mostly deals with in-depth troubleshooting and backend analysis. First, a Level 2 technician reviews the work order from a Level 1 specialist to determine how much support was provided, what the client issue is, and how long the client has worked with the Level 1 agent.

The Level 2 technician then communicates with the user for an in-depth analysis of the problem before providing a solution. Here are the links to several companies that may be able to help you out. I am not affiliated with any of these, and merely list them as a convenience for you. You could also conduct a search to find more alternatives.

Also, important note: if you plan to trade the penny markets, make sure their quote or trade alert service covers the best penny stocks and OTCBB to buy. Many do not. Your email address will not be published. Black Box Warning Like any stock trade system, Level II software investing systems depend on trends and previous stock price behavior based on historical data. Bid Sizes — The number of contracts or shares that are available at each of the bid prices.

When each of these number of contracts have been traded, the current bid price included with level 1 will move down to the next level 2 bid price. Lowest Ask Prices — The lowest prices that traders are willing to accept to sell a contract or share. Ask Sizes — The number of contracts or shares that are available at each of the ask prices. When this number of contracts have been traded, the current ask price included with level 1 will move up to the next level 2 ask price.

Level 2 market data is also called the order book. When orders are placed, they are placed through many different market makers and other market participants. Level 2 will show you a list of the bids and asking prices from each of these market makers and other participants. Level 2 trades are what replaced the older system of people having to shout on the floor of the exchange what they wanted to buy, or what they wanted to sell.

The level 2 quotes window is nothing more than buyers bid and sellers ask shouting out the prices they want in order to make a trade. Level 2 trading data is the level 2 quote stream.

Depending on your trading platform, you may only have level 1 trading data. Level 2 trading data usually costs more to receive. Level 2 quotes show the highest bid price, bid size, lowest ask price, ask size, and market makers and other market participants.

The bid price is what buyers are willing to pay to buy a share. The bid size is the number of shares that are available at that bid price. The ask price is what sellers are asking to sell a share. The ask size is the number of shares that are available for sale at that ask price. The most significant market maker MM to look for is called the ax.

You will not see the MM identified as the ax so you need to watch the level 2 trades for a few days. The MM who dominates the price action is usually the ax. The reason some of the best day traders in the world want to determine who the ax is, is because they want to trade in the same direction as the ax because it will often result in more winning trades. This lesson took the better part of two weeks to create. I really hope you make a lot of money from it.

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